According to The Dallas Morning News, the top insurance carriers with the most complaints (based on Insurance Department complaint index*) were:

1. Old American County Mutual     3.96
2. Fred Loya Insurance                       2.40
3. AAA Texas County Mutual           2.06
4. Southern County Mutual              1.95
5. Colonial County Mutual                 1.64
6. Home State County Mutual         1.58
7. Geico Indemnity                              1.36
8. Liberty County Mutual                   1.33
9. Allstate Indemnity                           1.29
10. ACCC Insurance                                                1.28
11. Allstate Fire and Casualty             1.16

*The average index for all companies is 1.0; a higher number would indicate the insurer has more complaints than average. A company with an index of 3.0 has three times as many complaints as the typical company.

The most typical consumer complaint was with respect to delays in handling claims.